Support Documentation:
In addition to the online help, we currently have available the following help sheets.
Below are some setup instructions for Authenticating with OAuth. Microsoft and Google have implemented this protocol to make it more secure for POP3 and SMTP Mail Connections. Due to the complexity of this security requirement there are some common errors that occur. Mostly being around the Refresh Token expiring thus forcing the user to re-authenticate again. The below troubleshooting guide should help users with common errors.
OAuth Setup:
Latest updates.
Version 3.97.24
Monday 27th July 2026
Renewed Biannual oAuth Token
Version 3.97.18
Wednesday 6th August
Includes new CCF Gateway digital certificate
Version 3.97.17
Thursday 11th November
Updated Codesets
EdiSoft 3 Latest Updates
EdiSoft 4 Latest Updates
Version 4.5.5 (Build 460)
Wednesday 29th July
Multiple file imports & folder behaviour, Latest permission matrix changes, BoxEdit form with new settings and changes to accommodate re-hosting of websites
Version 4.5.4 (Build 450)
Thursday 16th July
Modification to Certificate Replacement Communication for Import Permit Number Bugfix.
Version 4.5.4 (Build 449)
Thursday 16th July
Modifications to API, Forwarding Validation Checks, and UI Improvements.
Version 4.5.3 (Build 443)
Monday 13th July
UI Changes for declarations and Meat Conformance Updates. (Recommendation to Meat exporters to update code sets after updating to this version)
